IN ORDER TO PREVENT FRUAD ALL FIRT TIME ORDERS PAID FOR BY DEBIT/CREDIT CARDS WHICH DO NOT USE 3D-SECURE PAYMENT WILL ONLY BE DELIVERED TO THE CARD HOLDERS BILLING ADDRESS.

Cancellation
Until the point it is dispatched, you may cancel your order by contacting us and quoting your order or invoice number. If your order has already been dispatched before we receive your notice of cancellation, it will be processed as a return.
Exchanges and returns
You may return items to us for exchange or refund, by giving us notice of return, within 28 days of purchase and the items must be unwashed, unworn, in the original packaging and in a re-saleable as new condition.
You will lose your right to return or exchange the goods after the expiry of the 28 day period referred to above (this does not affect your rights if there is any problem with the goods).
To exercise your right to return, you may inform us of your decision to cancel by post, phone or email using the contact details below. You may also inform us in store at our trade counter. We encourage you to use the returns form available and return it with your goods, as this will reduce the amount of time needed to process your return, but you are not obliged to. If you are making a return because of any problem with the goods, please notify us of the problem at the time of indicating your intention to return.
We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned, where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.
Where you are returning an incorrectly-supplied product, we will cover the cost of returning the item(s) via Royal Mail Recorded Delivery (please do not send them via Special Delivery), up to the value of £10. If the postage costs will be greater than £10, you should contact us using the details set out below and we will arrange for the item(s) to be collected.
If you are returning goods for exchange, where the goods were neither incorrectly-supplied nor faulty, we will not be liable for your postage costs. If your order originally qualified for free postage, any refund will exclude the original postage cost; exchanges will incur the cost of posting the replacement item(s) to you. We may offer a courier ‘swap-out’ service where the exchanged goods will be collected and the replacement items delivered at the same time. If you wish to take advantage of this service, please indicate this on the returns form when giving notification of your intention to return goods. We will contact you as part of the returns process to advise on charges that may apply and arrange any necessary payment.
Your right of return or exchange does not apply to goods that are cut or mixed to your requirements, made to measure, made to your specifications or clearly personalised. Your right of return does not apply to goods which are not suitable for return due to health protection or hygiene reasons, if you have opened the product packaging after delivery or collection.
If you are returning goods for refund or exchange, where the goods were neither incorrectly-supplied nor faulty and do not form part of our standard stock catalogue, we reserve the right to impose a 15% handling fee. 
We will refund you using the same means of payment as you used to pay for your order or purchase.
Upon giving notice of your intention to return goods, you must return the goods to us (together with the original packaging) without undue delay and in any event within 14 days after the day of notification and within 28 days of purchase at your cost, unless we agree that you may dispose of them, in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. You must return goods with all components and also any promotional items received (including free gifts) or discounted additional products.
Faulty Goods
Where the goods are being returned because they are faulty, we will meet the cost of return delivery but we ask that you allow us to nominate the carrier. Your right to return goods in these circumstances is not limited to the 28 day period.
Without prejudice to your right to cancel orders generally, if you have notified us of a problem with the goods within 28 days of delivery or collection, we may at our option either offer to make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery or collection; or cancel the order (or part of the order affected) and refund to you the amount paid by you for the goods in question.
If an item develops a fault after 28 days following delivery or collection, and where the manufacturer has provided a helpline, repair service or warranty, you should contact the manufacturer direct. If there is no such service or warranty with the product, in most instances we will either offer a repair or where this is not possible we will replace the item with the same or an equivalent model.
Legal Rights as a Consumer
The provisions of this claus do not affect your legal rights if you are a consumer.

We take great care to insure that any personal detail you send us remains totally confidential. All credit card information is encrypted when it is transferred over the Internet using SSL Encryption. All personal information is held on a secure server and will not be used in any way without your express permission. For further details see our Privacy Policy.

In order to process your order and to provide you with details of that order at a later stage we do need to collect and retain only the information we require to enable us to carry out our obligations to you. Under no circumstances shall we share your details with any third party for use as marketing. We will only share detail with parties carrying out work on our behalf to complete your order. When you place your order we collect the following information:

• Your E-Mail Address
• Day Time and Home Telephone Numbers
• Home Address and Post Code
• Delivery Address, Postcode and Telephone Number
• Password
• Your Credit Card Details i.e. Credit Card Type, Number, Expiry Date,
• Security Number etc

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict procedures in the storage and disclosure of all information, which you have given us in order to prevent unauthorised access.

Whilst we make every effort to offer an efficient service occasionally mistakes are made, we will endeavour to resolve the complaint within seven working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please use the enquiry form to contact us.